Making green delivery predictable for ZALORA Indonesia

For ZALORA, the challenge was not only getting packages delivered. The challenge was making sure more of those deliveries could be completed using electric vehicles.

When ZALORA relied on general on-demand platforms, delivery capacity was available, but the vehicle type was not guaranteed. A courier could arrive using an internal combustion motorcycle, a car, or another fossil-fuel vehicle. That made it difficult for ZALORA to directly control the emissions profile of its last-mile operations. For a company working toward lower-carbon logistics, that uncertainty mattered.

ZALORA needed a delivery partner that could provide EV-based two-wheelers reliably, so low-emission delivery would not depend on chance.

Dash helps ZALORA run last-mile deliveries using electric two-wheelers. Instead of relying on generic on-demand supply where vehicle type is uncertain, ZALORA can access a more controlled EV delivery fleet designed to support its environmental goals. With Dash, ZALORA has already avoided or offset more than 5 tons of carbon emissions through EV-based last-mile delivery operations.

Turning ESG ambition into operational execution

Sustainability targets are only meaningful when they translate into daily operations. For an e-commerce company, one of the most visible operating layers is delivery. Every parcel that moves from fulfillment point to customer has an emissions impact. When the delivery fleet is outside the company’s control, reducing that impact becomes harder.

Dash helps ZALORA convert its sustainability ambition into a practical operating model. By providing EV-based two-wheelers for last-mile delivery, Dash gives ZALORA a more direct way to influence the carbon footprint of customer deliveries. ZALORA does not need to simply hope that a low-emission vehicle is assigned. It can work with a partner whose fleet is built around electric mobility. This makes green delivery more predictable.

Solving the vehicle-type problem in on-demand delivery

On-demand delivery platforms are useful for flexibility, but they are not designed to guarantee electric vehicle allocation.

For ZALORA, that created a gap between delivery execution and ESG goals. Even if an order was delivered on time, the company could not consistently ensure that the delivery was completed using an EV. Dash solves this by supplying electric two-wheelers as the delivery infrastructure.

The difference is operational control. ZALORA can use last-mile capacity that is intentionally designed for lower-emission delivery, rather than relying on the unpredictable mix of vehicles available in the open courier market. This helps ZALORA make its last-mile delivery network more aligned with its sustainability commitments.

Supporting lower-emission last-mile delivery

Fashion e-commerce depends on frequent parcel movement across dense urban areas. Two-wheelers are often well-suited for this environment because they can navigate traffic, support fast customer delivery, and operate efficiently across short-distance urban routes. By electrifying this layer, ZALORA can reduce tailpipe emissions while maintaining the speed and flexibility customers expect.

Dash’s EV fleet helps ZALORA move customer parcels with lower emissions while keeping last-mile operations practical for city delivery. The result is a delivery model that supports both customer convenience and sustainability.

Creating measurable carbon impact

Sustainability initiatives need measurable outcomes. With Dash, ZALORA has already avoided or offset more than 5 tons of carbon emissions through EV-based last-mile delivery operations. This gives ZALORA a concrete operational result tied to its broader environmental agenda.

Instead of treating sustainability as a communications goal, ZALORA can connect it to actual delivery execution: more parcels moved using electric vehicles, fewer deliveries dependent on fossil-fuel motorcycles, and a clearer path toward lower-carbon logistics. Dash helps make that impact visible and repeatable.

Building a cleaner delivery layer for fashion e-commerce

ZALORA does not need white-label courier branding for this use case. What it needs is reliable access to electric delivery infrastructure. Dash provides that layer.

By combining EV two-wheelers, managed delivery operations, and a delivery model designed around lower-emission urban logistics, Dash helps ZALORA reduce the environmental impact of last-mile delivery while preserving the reliability expected from a leading e-commerce platform. ZALORA brings fashion and lifestyle products to customers across Indonesia. Dash helps make the delivery behind that experience cleaner.