Customer Overview
Sunpride is one of Indonesia’s leading FMCG brands, known for its fresh produce and strong nationwide distribution network. Behind every delivery, there’s a crucial yet often overlooked process—collecting delivery documents required for invoicing.
With thousands of delivery notes moving daily between vendors, retailers, and distribution partners, even small delays can have major financial consequences. In Sunpride’s case, those delays often added up to tens or even hundreds of billions of Rupiah in pending invoices.
Delayed documents meant delayed payments—slowing down cashflow and creating bottlenecks across the finance and operations teams. Sunpride needed a solution to speed up document collection while keeping costs predictable and operations smooth.
Challenge
For years, Sunpride’s delivery document collection process relied on a scattered mix of couriers and manual coordination. As their vendor network grew, so did the complexity of managing collections across multiple cities.
Key challenges included:
- Delayed Document Collection: Delivery notes often arrived late, stalling the invoicing and payment cycle.
- Wide Coverage Needs: Collecting documents from hundreds of vendors and retail points across multiple cities was operationally demanding.
- Unpredictable Costs: Traditional logistics partners lacked transparent, fixed-rate pricing models.
- Cashflow Impact: Delayed invoices tied up large amounts of revenue, affecting financial agility and business momentum.
Sunpride needed a logistics partner capable of fast, reliable, and cost-efficient document collection—one that could keep pace with their growing network.
Dash Solution
Sunpride partnered with Dash Electric to streamline and modernize their entire document collection process. With Dash’s wide-reaching electric fleet and tech-enabled operations, Sunpride was able to accelerate collections and ensure invoices were processed on time.
Here’s how Dash delivered:
- Wide, Affordable Fleet Coverage: Dash’s electric two-wheelers operate across multiple cities, enabling fast and consistent collections.
- Real-Time Monitoring: Every pickup and drop-off is tracked digitally, giving Sunpride full visibility into document movements.
- Simple, Secure Handover: Dash’s trained couriers follow standardized SOPs for smooth and verified handovers.
- Cost-Efficient Fixed Rate: Predictable pricing helps Sunpride manage operational budgets effectively without hidden costs.
With Dash handling the entire first-mile collection process, Sunpride’s finance team can now focus on what matters most—keeping cashflow healthy and business growth on track.
Results
By partnering with Dash, Sunpride has transformed its invoicing operations from manual and delayed to fast, visible, and reliable.
Now, the company can:
- Speed up delivery note collection across multiple cities
- Process invoices faster, unlocking payments sooner
- Gain real-time visibility on document status
- Reduce emissions with Dash’s all-electric fleet
No Delays. No Hassle. Dash keeps Sunpride’s collections moving.
“Dash has been a game-changer for our finance operations. With their reliable and wide-reaching network, we’ve drastically reduced delays in collecting delivery documents from Sunpride’s clients for invoicing purposes. The visibility, speed, and professionalism Dash brings to the table have helped us maintain good cashflow and focus on growing our core business.”
— Richard Howard, Head of National Delivery, Sunpride
A Scalable Solution for FMCG Brands
Collecting documents for invoicing delays isn’t just a Sunpride problem—it’s a common pain point across the FMCG industry.
Dash’s document collection solution is built to solve this at scale, helping FMCG companies:
- Accelerate cashflow
- Eliminate collection bottlenecks
- Maintain visibility and control
- Focus on core operations
With Dash, brands can keep their payments—and their businesses—moving forward.
